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Steve Jobs Hands On Complaint Resolution

May 04, 2007 By: Leslie Poston Category: News

In a move too good not to share with Apple Reporter readers, SlashDot reports that Steve Jobs personally resolved a customer complaint recently. The customer had a serious issue with his MacBook, which he was unable to get resolved through normal channels – unusual for Apple. When he let Steve Jobs know about the complaint in an angry email, Jobs had the problem handled in 24 hours. Pretty impressive, and only one more reason to love Apple customer service – it obviously trickles down from the highest reaches of the company. Way to go Apple!

Read the full story from the Slashdotter himself in his journal. You can read the SlashDot feed that brought the story to my attention here.

Author: Leslie Poston, © 2007, All Rights Reserved

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One Response to “ Steve Jobs Hands On Complaint Resolution ”

  1. # 1 meleah rebeccah Says:
    May 8th, 2007 at 6:17 pm

    Apple will always come through. Evem if it means the higher ups getting involved. Now that is awesome

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Nurudin Jauhari, modified by Leslie Poston