Apple Grrl

This post could be titled “Mozy, Revisited”, since it is an indirect follow up to my original post on Mozy. I did download, pay for and try Mozy, and I have found it to be a truly sub-par service. The biggest problem: It crashes every time you try to back up your data. Every. Time. It has yet to finish a back up, and I’ve been shelling out $4.95 a month for a few months now to give it a fair shake. The second biggest problem: customer service. I’ve been emailing these people for about a month now with no response at all. Why have I been emailing? Because I want to cancel the service and free my credit card from further charges. There is a place to do this on their web site, but the feature is not working and it won’t allow me to cancel. It’s been very frustrating and if it continues much longer I’ll have to go at from the back end and alert my credit card company to refuse the charge. The third issue arises with their technical support. Their product is just not geared for the Mac or the way the Mac works. It is geared for PCs and PC users. This would be fine if a little clunky in interface, but it causes problems when trying to fix the multitude of technical problems, like crashing, hat arise with their software. They don’t seem to understand that Macs do not have the same file structure as a PC. Regardless, I am actively trying to get this sucker off my MacBook and cancel my service. I give this software no recommendation at all for the Mac user, in spite of the attractive price.

A friend of mine was also looking for an online backup solution. She loved Carbonite when it was on her PC before she switched to a MacBook, and was excited to see on their web site that they would have a Mac version soon, but so far no Mac version has surfaced.

This same friend is using Amazon’s S3 Service, and says she loves it. I may try that next, as soon as I can get untangled from Mozy. The price is right, with rates based on usage, and it has some other features that make it attractive, like data porting from one machine to another.

I’m sure several people will email me to say I need to be patient, the first backup always takes several hours. I am aware of that. The problem with Mozy is that after several hours, it crashes. Every single time without exception. So in this case being patient is not the answer, getting my money back is.

If you have a backup solution you’d like people to try, let us know in the comments. I’m always looking for new solutions to this age old problem: not losing your stuff.

Tags: Mozy, Carbonite, Amazon S3, Backup Online, Mac BAckup, Backup Service, Backup Your Data

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